The 11th domestic Conference of Society for Serviceology
Mar 8 - Mar 10, 2023Kyoto University, Yoshida Campus
The 11th domestic Conference of Society for Serviceology
Mar 8 - Mar 10, 2023Kyoto University, Yoshida Campus
[A-1-2-1]Redefining service capability and developing a framework for sustainable management
*Satoshi Shimada1, Hisashi Masuda2, Michiko Honda3, Hyunjeong Spring Han1, Yoshinori Hara1(1. Graduate School of Management, Kyoto University, 2. Faculty of Global Engagement, Kyoto University of Foreign Studies, 3. The Institute of International Tourism & Hospitality Inc.)
Keywords:
Service capability,Sustainability,Resource allocation
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