The 12th domestic Conference of Society for Serviceology
Mar 5 - Mar 7, 2024University of Tsukuba
The 12th domestic Conference of Society for Serviceology
Mar 5 - Mar 7, 2024University of Tsukuba
[B-1-2-4]Reconsidering service capabilitiesAbility to utilize management resources recognized from an A2A perspective
*Michiko Honda1(1. GSM Kyoto University)
Keywords:
Service capabilities,Value co-creation,Service dominant logic,Actor to actor,Strategic management
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