The 6th domestic Conference of Society for Serviceology
Mar 10 - Mar 11, 2018Meiji University
The 6th domestic Conference of Society for Serviceology
Mar 10 - Mar 11, 2018Meiji University
[1-1-02]Customer Orientation and Hygiene Factors in Service Quality – Examples from Infrastructure Industries
*Yukifumi Ueda1, Kazuyoshi Hidaka1(1. School of Environment and Society, Tokyo Institute of Technology)
Keywords:
Service quality,Hygiene factor of service quality,Productivity of service,Cost,Critical Infrastructure
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