The 6th domestic Conference of Society for Serviceology
Mar 10 - Mar 11, 2018Meiji University
The 6th domestic Conference of Society for Serviceology
Mar 10 - Mar 11, 2018Meiji University
[OS3-03]International standardization of service excellence
*Masaaki Mochimaru1, Keiko Toya2(1. National Institute of Advanced Industrial Science and Technology, 2. Meiji University)
Keywords:
Standardization of service,Service excellence,Service quality
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