The 7th domestic Conference of Society for Serviceology
Mar 2 - Mar 3, 2019東京工業大学 大岡山キャンパス
The 7th domestic Conference of Society for Serviceology
Mar 2 - Mar 3, 2019東京工業大学 大岡山キャンパス
[B-4-03]Service quality analysis based on employees` behavior measurement and records of served dishes
Chihiro Yamashita1, Ryosuke Ichikari2, Tomomi Nonaka3, Nobutada Fujii4, Hisaaki Kato5, Yuta Nishiyama1, *Takashi Okuma2(1. Nagaoka University of Technology, 2. National Institute of Advanced Industrial Science and Technology, 3. Ritsumeikan University, 4. Kobe University, 5. Resorttrust, Inc.)
Keywords:
Time for providing dish,behavior measurement,pedestrian dead-reckoning,dedication rate
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