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[G2-01]Panel Discussion "Service Technology"
パネリスト:原 進之介1、藤本 弘道2、野口 修一3、村上 輝康4,5、本村 陽一6
モデレータ:丸山 文宏7(1. 株式会社ブレイン、2. 株式会社ATOUN、3. ヤマト運輸株式会社、4. 産業戦略研究所、5. 株式会社NTTドコモ、6. 産業技術総合研究所、7. 株式会社富士通研究所)
[G3-01]From Editor of Journal of Serviceology
[G4-01]Message from Ministry of Economy, Trade and Industry
*浅野 大介1(1. 経済産業省)
[G5-01]Message from Ministry of EducationSociety5.0を展望した専門教育の推進
*小幡 泰弘1(1. 文部科学省)
[G6-01]人口爆発の地球、少子人口減少の日本:持続可能な社会のために公共サービス、社会基盤の将来はどうあるべきか?
*亀田 信介1(1. 亀田総合病院)
[G7-01]モビリティカンパニーへの変革
*伊藤 敏弘1(1. トヨタ自動車 Mid-size Vehicle Company BR中国生技室)
[OS3-01]Fostering well-being in the community where “heterogeneous knowledge” are gathering togetherThrough a case study of L’arche Kananoie
*Tetsuya Muramoto1(1. L'arche Kananoie Social Welfare Coopration)
[OS3-02]Service design for regional revitalizationProposal of regional service operand information sharing platform
*Akira Kondo1(1. Kagoshima Women's College)
[OS3-03]The service model and the role of community for each stage in the life of 100 years.
*Daisuke Sugiyama1,2, Hiroshi Naruse3, Noriko Wada4,5(1. NCI Systems Integration, Inc., 2. J.F.Oberlin University, 3. NEC Corporation, 4. meditrina corporation, 5. YAMANASHI EIWA COLLEGE)
[OS3-04]A Study on Universal Design Town Planning WorkshopValue Co-creation through City Employees, Citizens and Diversity
*YUMIKO MIYAKE1(1. Advanced Institute of Industrial Technology)
[OS3-05]Servant Leadership in Community Co-creation-Community Activities in the Era of Population Decline-
*Miki Fujii1(1. Ehime University Faculty of Collaborative Regional Innovation)
[OS3-06]Current situations and issues of knowledge management of Japanese hospitality at inns
*Shunichiro Morishita1(1. Kyushu Sangyo University)
[OS4-01]Patient-centric Service Quality Standard for Medical Practices in Japan; A Preliminary Proposal
*Hiroyuki Sakano1(1. Nagoya City University Graduate School of Medical Science, Department of Medical Education)
[OS4-02]Working Group organized After 15 YearsChanges in Consciousness of Employees Brought by IT Solution Service
*Yukiko Nishioka1(1. ACT Consulting Corp.)
[OS4-03]Preliminary study of attachment of evaluation factor on network visualization about service quality
*Kazuma Tomikawa1(1. Osaka Prefecture University)
[OS4-04]Development of the learning process for practical management wisdom using gamificationPractical project manager training using board game
*KATSUFUMI MIHARA1, Yu Hirose1, HISAKO OKADA1, Jun Seki1, Tsuyoshi Niino1, Masatoshi Arazoe1, Yoshinobu Uchida2(1. Hitachi Document Solutions Co., Ltd., 2. Hitachi,Ltd)
[OS4-05]Service Business Model for 3rd Generation Service Innovation第3世代のサービスイノベーションに向けたビジネスモデル
*Hideki Sato1(1. NEC Corporation)
[OS4-06]Business Modeling of IT Service
*Tomoko Ueno1(1. NEC Corporation)
[OS4-07]Evaluation of innovation using new ICT technologies based on a value space concept
*Michitaka Kosaka1, Jie Wu2(1. Japan Advanced Insititute of Science and Technology, Fudan University School of Computer Science, 2. Fudan University, School of Computer Science)
[OS2-01]Current Status and Issues of the human resouce deveropment of Industry-University Cooperation
*Yasushi Kanegae1(1. pwc)
[OS2-02]case1:the human resouce deveropment of Industry-University Cooperation
*Yoshinori Hara1(1. Kyoto University)
[OS2-03]case2:the human resouce deveropment of Industry-University Cooperation
*Shoji Yamamoto1(1. KWANSEI GAKUIN University)
[OS2-04]From the human resouce deveropment of Industry-University Cooperation to "future classroom"
*Daisuke Asano1(1. Ministry of Economy, Trade and Industry)
[OS5-01]Service design for behavior change
*Masanao Takeyama1(1. Keio University)
[OS5-02]The application of data driven behavior design framework methodology
*Mami Sasaki1, Daisuke Nogami1, Ryota Niizeki1, Satomi Hori1, Tatsuya Tokunaga1, Eitaro Ito1(1. Hitachi,Ltd.,Research&Development Group)
[OS5-03]Promoting co-creative sales behavior by applying the BDSD method.
*Akihiro Sasaki1, Tomonari Yamada1, Kazuo Matsufuji1, Kahoru Tsukui2, Hiroshi Yamaguchi1, Masanao Takeyama2(1. Dai Nippon Printing Co., Ltd., 2. Keio University)
[OS5-04]Concept of UX PsychologyA Scientific Approach on Effective Service Design Processes
*Takanobu Omata1(1. Sony Corporation)
[OS5-05]Shikakeological Approach towards Service Design
*Naohiro Matsumura1(1. Graduate School of Economics, Osaka University)
[OS1-01]Platform ecosystems in service industry
*Yuki Inoue1, Takeshi Takenaka1(1. AIST)
[OS1-02]Growth Strategy and Sustainability of Platform Business
*Masataka Hashimoto1, Yuki Inoue2(1. Meiji University, 2. National Institue of AIST)
[OS1-03]Consideration on services of RFID business
*Takami Kasasaku1, Yuki Inoue2, Takeshi Takenaka2, Ryohei Arai1, Shuzo Fujimura3(1. FUJITSU FRONTECH LIMITED, 2. National Institute of Advanced Industrial Science and Technology, 3. Tokyo Institute of Technology)
[OS1-04]Consumer's payment choice in Felica base electronic money services
*Koichiro Sasai1, Masaharu Tsujimoto1, Kunihiko Higa1(1. Department of Innovation Science, Tokyo Institute of Technology)
[OS1-05]Possibility of service benchmarking platform using employee satisfaction, customer satisfaction and profitability.
*Yukihide Shibuya1, Takeshi Takenaka2, Hiroshi Nishikoori1, Hidetoshi Tsuji1(1. MS&Consulting Co.Ltd.,, 2. National institute of Advanced Industrial Science and Technology)
[A-1-01]A study on conservation of biodiversity by applying FoodTech from the viewpoint of SDGs.Case study of linking between coffee and technology
*HIROSHI GOTO1, HAJIME HIROSE2(1. Japan Coffee Society, 2. Univ. of Kinjyo)
[A-1-02]Clusterising the hobby activity of the elderly people and comparing the characteristics of its clustersServices for improving well-being of the elderly people
*Yoshitaka OTSUKA1, YAMASHITA Kazuya1, MOTOMURA Yoichi1, KONDO Naoki2, KONDO Katsunori3(1. Artificial Intelligence Research Center, The National Institute of Advanced Industrial Science and Technology, 2. Department of Health Education and Health Sociology, The University of Tokyo, 3. Center for Preventive Medical Sciences, Chiba University)
[A-1-03]Study on How Corporate Philosophy Affects Corporate SustainabilityPositioning of the Corporate Philosophy and Its Utilization from the Viewpoint of Service Capability
Yoshinori Hara1, *Noriko Souri2,1(1. Graduate School of Management, Kyoto University, 2. Kumon Institute of Education Co., Ltd.)
[A-1-04]The effects of telework on work and life in the day and following dayImprovement of personal and organizational well-being
*Kan Arai1, Kei Shibuya1, Makiko Yoshida1(1. Biometrics Research Laboratories, Central Research Laboratories, NEC Corporation)
[B-2-01]The proposal of service matching method considering lifestyle and preferences
*Daiki Murakami1, Takeshi Takenaka2, Nariaki Nishino1(1. Univ. of Tokyo, 2. National Institute of Advanced Industrial Science and Technology)
[B-2-02]Semi-automatic generation of the weekly surgery scheduling table in an accute care hospital
*Hideaki Takagi1, Ikuyo Kitagawa2, Maiko Shigeno1(1. University of Tsukuba, 2. Yokomama Minami Kyousai Hospital)
[B-2-03]Theory-based Neural Network Model and Its Applications in Social Science
*Toshikuni Sato1(1. Graduate School of Economics and Management, Tohoku University)
[B-2-04]The Considerartion of the eDiscovery procedure to the Cross-border data in Emergency of IoT Services in the Cloud Computing Environment
*Hiroshi Kitamura1(1. Setsunan University)
[A-3-01]Research for the cost of posting review of Airbnb's reputation system
*Harufumi Nakazato1,2, Kazuyoshi Hidaka1(1. Tokyo Institute of technology, 2. Ricoh Company, Ltd.)
[A-3-02]A Study on Support Method of Consulting Service using Company Internal Information (3rd Report)Application of support system to real field and comparison with prediction result by consultant
*Ruriko Watanabe1, Nobutada Fujii1, Kokuryo Daisuke1, Toshiya Kaihara1, Yoichi Abe2, Ryoko Santo3(1. University of Kobe, 2. F&M co.,ltd. , 3. The New Industry Research Organization)
[A-3-03]A service design proposal using Machine Learning form the history action data of userExtraction and clustering of target data
*Xinyue Wang1, Fujii Nobutada1, Kaihara Toshiya1, Kokuryo Daisuke1(1. Kobe University)
[A-3-04]Extraction of success pattern for service design by using FRAM(Functional Resonance Analysis Method)
*Hiroaki Ito1, Yasuharu Nishi1(1. University of Electro-Communications)
[B-4-01]Improvement of work environment of workers with disabilities by improvement of working environment of welfare workshop and reduction of work burden
*Ryosuke Yokomitsu1, Noriaki Kuwahara1(1. Kyoto Institute of Technology)
[B-4-02]Efficiency improvement and work standardization of airport handling counter service
*kousuke shimizu1, Noriaki KUWAHARA2, Yuichi ADACHI2(1. Broadleaf Co.,Ltd., 2. Kyoto Institute of Technology)
[B-4-03]Service quality analysis based on employees` behavior measurement and records of served dishes
Chihiro Yamashita1, Ryosuke Ichikari2, Tomomi Nonaka3, Nobutada Fujii4, Hisaaki Kato5, Yuta Nishiyama1, *Takashi Okuma2(1. Nagaoka University of Technology, 2. National Institute of Advanced Industrial Science and Technology, 3. Ritsumeikan University, 4. Kobe University, 5. Resorttrust, Inc.)
[B-4-04]Towards realization of 6MVMethodologies for behavior measurement at service-sites into manufacturing sites
*Takeshi Kurata1, Takashi Maehata1, Hidehiko Hashimoto1, Naohiro Tada1, Ryosuke Ichikari2, Yoshinori Ito3, Hideki Aso3(1. Sumitomo Electric Industries, Ltd., 2. AIST, 3. J- Power Systems Corporation)
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