The 7th domestic Conference of Society for Serviceology
Mar 2 - Mar 3, 2019東京工業大学 大岡山キャンパス
The 7th domestic Conference of Society for Serviceology
Mar 2 - Mar 3, 2019東京工業大学 大岡山キャンパス
[OS1-05]Possibility of service benchmarking platform using employee satisfaction, customer satisfaction and profitability.
*Yukihide Shibuya1, Takeshi Takenaka2, Hiroshi Nishikoori1, Hidetoshi Tsuji1(1. MS&Consulting Co.Ltd.,, 2. National institute of Advanced Industrial Science and Technology)
Keywords:
Service benchmarking,Service profit chain,Consulting business
Password required to view
Abstract password authentication.
Password is required to view the abstract. Please enter a password to authenticate.
Password is required to view the abstract. Please enter a password to authenticate.