The 7th domestic Conference of Society for Serviceology
Mar 2 - Mar 3, 2019東京工業大学 大岡山キャンパス
The 7th domestic Conference of Society for Serviceology
Mar 2 - Mar 3, 2019東京工業大学 大岡山キャンパス
[OS4-01]Patient-centric Service Quality Standard for Medical Practices in Japan; A Preliminary Proposal
*Hiroyuki Sakano1(1. Nagoya City University Graduate School of Medical Science, Department of Medical Education)
Keywords:
Medical Service Quality,Patient Satisfaction,Value Co-creation
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