The 8th domestic Conference of Society for Serviceology
Mar 12 - Mar 13, 2020Osaka Seikei University
The 8th domestic Conference of Society for Serviceology
Mar 12 - Mar 13, 2020Osaka Seikei University
[A-2-01]Development of interaction model between a customer and a staff in a service field to improve service quality
*Hiroshi Sato1, Nana Itoh1, Manabu Chikai1, Hiroshi Endo1, Tazu Mizunami1, Tadakatsu Yamaguchi2, Rintaro Sohara2, Norihiko Ichikawa2, Miho Sobukawa2, Kohei Endo2, Yukiko Torii2(1. Human Informatics Research Institute, National Institute of Advanced Industrial Science and Technology (AIST), 2. All Nippon Airways Co., Ltd.)
Keywords:
Service quality,Interaction,Serving customer
Password required to view
Abstract password authentication.
Password is required to view the abstract. Please enter a password to authenticate.
Password is required to view the abstract. Please enter a password to authenticate.