The 8th domestic Conference of Society for Serviceology
Mar 12 - Mar 13, 2020Osaka Seikei University
The 8th domestic Conference of Society for Serviceology
Mar 12 - Mar 13, 2020Osaka Seikei University
[A-2-02]Questionnaire survey of service skills for structuring
*Nana Itoh1, Manabu Chikai1, Hiroshi Endo1, Tazu Mizuami1, Tadakatsu Yamaguchi2, Rintaro Sohara2, Norihiko Ichikawa2, Miho Sofukawa2, Kouhei Endo2, Yukiko Torii2, Tadahiko Kajikawa3, Dongseun Shim3, Mizuho Mori3, Fumiya Imamura3, Hiroshi Sato1(1. National Institute of Advanced Industrial Science and Technology(AIST) , 2. All Nippon Airways Co.Ltd, 3. U'eyes Design Inc.)
Keywords:
service skills,structure of service skills,interaction service,questionnaire survey
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