The 8th domestic Conference of Society for Serviceology
Mar 12 - Mar 13, 2020Osaka Seikei University
The 8th domestic Conference of Society for Serviceology
Mar 12 - Mar 13, 2020Osaka Seikei University
[A-2-04]Characteristics of gaze behavior during customer service depending on skill level
Tazu Mizunami1, Nana Itoh1, Manabu Chikai1, *Hioshi Endo1, Tadakatsu Yamaguchi2, Rintaro Sohara2, Norihiko Ichikawa2, Miho Sobukawa2, Kohei Endo2, Yukiko Torii2, Hiroshi Sato1(1. National Institute of Advanced industrial Science and Technology, 2. ALL NIPPON AIRWAYS CO., LTD.)
Keywords:
Customer service,expert,gaze behavior,skill,Cognitive interaction
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