The 9th domestic Conference of Society for Serviceology
Mar 9 - Mar 10, 2021Held Online
The 9th domestic Conference of Society for Serviceology
Mar 9 - Mar 10, 2021Held Online
[A-2-03]Providing Store Management Model of Service Industries with system dynamicsPredicting Business impact of human resource management
*Tomonori Matsuki1,2(1. Recruit Management Solutions Co., Ltd., 2. Shibaura Institute of Technology)
Keywords:
System dynamics,Service profit chain theory,Callcenter,Simulation
Password required to view
Abstract password authentication.
Password is required to view the abstract. Please enter a password to authenticate.
Password is required to view the abstract. Please enter a password to authenticate.