The 9th domestic Conference of Society for Serviceology
Mar 9 - Mar 10, 2021Held Online
The 9th domestic Conference of Society for Serviceology
Mar 9 - Mar 10, 2021Held Online
[P-1-09]Opportunities for service innovation in the Covid-19 related confusion
*Shigeru Hosono1,2, Akira Kondo1,3, Hideki Sato1,4, Masahiko Suzuki1,5, Tetsuya Muramoto1,6, Noriko Wada1,7,8, Michitaka Kosaka1,9, Other Members1(1. Practical Science SIG, 2. Tokyo University of Technology, 3. Kagoshima Women's College, 4. NEC Corporation, 5. East Japan Railway Co., 6. Fujitsu Limited, 7. Meditrina, 8. Yamanashi Eiwa College, 9. Japan Advanced Institute of Science and Technology)
Keywords:
Innovation Driver,Maslow's hierarchy of needs,Ba,Customer expectations,Socialization
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