The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
[A-1-3-03]Proposal of role-based prototyping method by integrating with design thinking and requirements engineering towards service creation
*Senju Nakajima1, Takayuki Kitagawa2, Kondo Tadahisa1, Mari Inoki1(1. Kogakuin University, 2. Toshiba Digital Solutions Corporation)
Keywords:
service design,design thinking,role-based prototyping,customer journey map,requirements elicitation
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