[P-1-02]An user experience design activity for improvement of railway maintenance work
*Masahiko Suzuki1, Kouta Sato1(1. R&D Center of JR-EAST group)
The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
You can search for presentations in this event.
SearchThe 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
You can search for presentations in this event.
SearchSearch Results(117)
[P-1-03]Transformation of Shodoshima Island through Place BrandingThrough the experience of Setouchi Triennale
*Mitsue Tokuyama1(1. Kansai University)
[P-1-04]The effect of self-efficacy improvement on the retention rate of delaying services.
*Satoru SHIGENO1, Takahiro Kaburagi1, Keisuke Ara1, Eiha Tou1, Hiromu Matsuura1, Yusuke Suzuki1, Minoru Matsui1, Jun Uchiyama1, Hiroshi Hashimoto1(1. AIIT)
[P-1-05]Investigation on Arts as ServiceA view from Service-Dominant Logic
*Masato Shoji1, Yoshiko Uehara1, Akio Takahashi2(1. Takachiho University, 2. Meiji University)
[P-1-06]Effect measurement by simulated experiments focusing on the use and termination of The National Health Guidance Intervention Service
*Emina Nishiyama1, Tomonoshin Mayuzumi2, Akiko Tsukao3, Shinya kuno4, Yukihiko Okada5(1. College of Policy and Planning Sciences, Univ. of Tsukuba , 2. Degree Programs in Systems and Information Engineering Graduate School of Science and Technology, Univ. of Tsukuba, 3. Tsukuba Wellness Research Co., Ltd , 4. R&D Center for Smart Wellness City Policies, Univ. of Tsukuba, 5. Faculty of Engineering, Information and Systems, Univ. of Tsukuba)
[P-1-07]Development of Intermediate Representation Techniques for Co-creative Informatics
*Masayuki Kojima1, Yukihiko Okada1, Akira Imakura1, Tetsuya Sakurai1(1. University of Tsukuba)
[P-1-08]Agent-based simulation of restaurant customers using cellular automata
*Daichi Yanagisawa1(1. Research Center for Advanced Science and Technology, The University of Tokyo)
[P-1-09]Analyzing Customer Experience from a Process Management Perspective
*David Marutschke1(1. Osaka University of Economics)
[P-1-10]New value co-creation and sustainability through mobile clinic business
*Kana Nishida1(1. Graduate School of Management Kyoto University)
[P-1-11]A social experiment of Mobility as a Service (MaaS) utilized coupons to promote go-outing and public transportation usage
*Hitomi Sato1, Aoi Koizuka2, Takahisa Asano3, Akira Idoue2, Tomohiko Ogishi2, Tomoyuki Imai3, Ryo Kanamori1, Takayuki Morikawa1(1. Nagoya University, 2. KDDI Research, Inc., 3. Chuoh Consultants Co ,ltd)
[P-1-12]Survey on stakeholder cooperation for digitalization of care service systems
*Kentaro Watanabe1(1. National institute of Advanced Industrial Science and Technology)
[G-1-1-01]Opening remarks
[A-1-1-01]Development of a Simulation Platform for Improving the Efficiency of Logistics Using Autonomous Ships
*Rintaro Rai1, Takuya Nakashima2, Kohji Kimita1, Hideaki Murayama2, Nariaki Nishino1(1. University of Tokyo TMI Nishino-Kimita lab, 2. University of Tokyo Department of Ocean Technology, Policy, and Environment Murayama-lab)
[A-1-1-02]The effect of incentivized fake reviews on the e-commerce market
*Shotaro Okamoto1, Hiroki Takahashi2, Koji Kimita2, Nariaki Nishino2(1. University of Tokyo, 2. Department of Technology Management for Innovation, Graduate School of Engineering, the University of Tokyo)
[A-1-1-03]Proposal of Mechanism for Robustness in Matching Services
*Tomoki Nakano1, Nariaki Nishino1, Koji Kimita1(1. The University of Tokyo)
[A-1-1-04]Effects of a -series Rating in a Subscription Service: An Economic Experiment.
*Hiroki Takahashi1, Koji Kimita1, Nariaki Nishino1(1. Department of Technology Management for Innovation, Graduate School of Engineering, the University of Tokyo)
[A-1-2-01]the utility funcion as satisfaction of visitors
*ooba hotaka1, daichi yanagisawa1,2, katsuhiro nishinari1,2(1. Univ. of Tokyo, 2. Research Center for Advanced Science and Technology, The University of Tokyo)
[A-1-2-02]Development of a Customer Satisfaction Classification Model Considering Customer Experience in Restaurant Business
*Hisashi MASUDA1(1. Kyoto University)
[A-1-2-03]Small scale proof-of-concept of commuter carpooling in Hiroshima
*Hidenobu Hashikami1, Kobayashi Ryotaro1, Nakano Yoshiki1, Li Yu1, Shigeno Maiko2(1. Policy and Planning Sciences, Degree Programs in Systems and Information Engineering, University of Tsukuba, 2. Information and Systems, University of Tsukuba)
[A-1-3-01]An Explorative Study Investigating the Potential of Animation-Dominant Sketching (ADS) as a Service Design Tool with DSR Process
*Zhenyu Ma1(1. Musashino Art University)
[A-1-3-02]Design of Information integration service for pre-departure passengers to spend meaningful in the airport
*Daiki Nakamura1, Kiyoko Itagaki1, Xun Huang1, Chihiro Sato1(1. Keio University Graduate School of Media Design)
[A-1-3-03]Proposal of role-based prototyping method by integrating with design thinking and requirements engineering towards service creation
*Senju Nakajima1, Takayuki Kitagawa2, Kondo Tadahisa1, Mari Inoki1(1. Kogakuin University, 2. Toshiba Digital Solutions Corporation)
[A-1-3-04]Your Secret Spot: A Cultural Box Exchange Service that Provides Surprising Experiences Related to Places
*Xun Huang1, Zehui Chai1, Yueran Wang1, Chihiro Sato1(1. Keio University Graduate School of Media Design)
[A-1-4-02]Innovation of mobility services through value co-creationTourism marketing of foreigners visiting Mie prefecture
*Okuda Takaaki1, Ming Zhang2(1. Nanzan University, 2. Zhanjiang Science and Technology College)
[A-1-4-03]Case analysis of the implementation of a mechanism for value co-creation on the user side using the service model for value co-creation
*Teruyasu Murakami1(1. Research Institute for Industrial Strategy)
[A-1-4-04]Consumer acceptance of using personal data in medical and financial field
*Keiko Toya1, Koichi Hashida2, Shintarou Tanno3(1. Meiji University, 2. Tokyo University, 3. Marketing Excellence Co., Ltd.)
[B-1-1-01]Does Work Autonomy Desire Human Augmentation Technologies?
*Bach Q. Ho1, Mai Otsuki2, Yusuke Kishita3, maiko kobayakawa4, Kentaro Watanabe 2(1. Tokyo Institute of Technology, 2. National Institute of Advanced Industrial Science and Technology, 3. The University of Tokyo, 4. Chiba Institute of Technology)
[B-1-1-02]The Effects of Virtual Offices’ Solidarity on Service Employees
*Bach Q. Ho1(1. Tokyo Institute of Technology)
[B-1-1-03]Comparison of the Effects of Audio-Visual Information on Interpersonal Distance between Real and Virtual Environments
*Azusa Yamazaki1, Naoto Wakatsuki1, Koichi Mizutani1, Yukihiko Okada1, Keiichi Zempo1(1. Univ. of Tsukuba)
[B-1-2-01]Proposal of a DX method for lathe machining practicemotivation and operative sense of agency
Yukihiro Ito1, Hiroshi Saito1, Masafumi Kimizuka1, *Hiroshi Hashimoto2(1. Tokyo Metropolitan College of Industrial Technology, 2. Advanced Institute of Industrial Technology)
[B-1-2-02]Design Methods for Customer-Store Relationships in the Apparel IndustriesExtraction of cloth selection factors using information on owned clothes
*Hiromi maeda1, Nobutada Fujii1, Ruriko Watanabe2, Daisuke Kokuryo1, Toshiya Kaihara1(1. Graduate School of System Informatics, Kobe University, 2. Center for Mathematical and Data Sciences)
[B-1-2-03]Farm Worker Support System by Disease Diagnosis Using a Convolutional Autoencoder
*Takuya Kishimoto1, Nobutada Fujii1, Ruriko Watanabe1, Daisuke Kokuryo1, Toshiya Kaihara1, Shinichi Nakano2, Shinji Nishiguchi2(1. Univ. of Kobe, 2. Hyogo Prefectural Technology Center for Agriculture, Forestry and Fisheries)
[B-1-2-04]Development of GPS--synchronized vibration sensor for vehicle-bridge simultaneous measurement
*Kyosuke Yamamoto1, Masahiro Ono1, Ryota Shin1, Yukihiko Okada1(1. University of Tsukuba)
[B-1-3-01]Analysis of how services are affected by AI
*Hiroshi Takahashi1(1. B-frontier Laboratory)
[B-1-3-02]Acceleration of AI system implementation in Large-scale customer attraction service and evolution process of DX promotion project
*Yoichi Motomura1, Kazuya Yamashita1, Megumi Inoue1(1. National Institute of Advanced Industrial Science and Technology)
[B-1-3-03]Background thought of Management Design Sheet~ DX by Value Design Sheet in the Artificial Intelligence Technology Consortium ~
*Yu Hozumi, Yoichi Motomura1(1. Laboratories of Artificial Intelligence.)
[C-1-1-01]Solution proposal process improvement method for smart factoriesTrial evaluation at a telecommunications construction company
*TOMOAKI ITO1, NAOSHI UCHIHIRA2(1. Smart SE Consortium, 2. Japan Advanced Institute of Science and Technology)
[C-1-1-02]“Decorable Tree”: Bringing a Subtle Connection between Local Residents and Their Carers
*Karin Ogino1, Chihiro Sato1(1. Keio University Graduate School of Media Design)
[C-1-1-03]Co-creation of "tsunako": a service supporting the new-coming child-rearing generations to participate in the community
*kai kojima1, yijie hou1, chihiro sato1(1. Keio University Graduate School of Media Design)
[C-1-1-04]Service tecology: a mathmatical model of value co-creation mechanism that encourages service excellence
*Tatsunori Hara1, Satoko Tsuru1, Seiichi Yasui1(1. The University of Tokyo)
[C-1-2-01]Invited Talk: The SECI Model in the Digital Age: A Systems Theory Perspective
*Motohisa Funabashi1(1. Transdisciplinary Federation of Science and Technology)
[C-1-2-02]The possibility of a new SECI model using crowdfunding as an example
*Masahiko Suzuki1(1. R&D Center of JR-EAST group)
[C-1-2-03]Consideration of new value creation process for regional revitalization
*AKIRA KONDO1(1. Kagoshima Women's College)
[C-1-2-04]Knowledge Creation Medel on the Third ICT Generation
*Daisuke Sugiyama1(1. J. F. Oberlin University)
[C-1-2-05]Knowledge acquisition and creation for the digital natives
*Shigeru Hosono1(1. Tokyo University of Technology)
[C-1-3-01]Discussions
[C-1-4-01]Class Design based on activity theory
*Takashi Tsutsumi1, Shigefumi Oka1, Sejon Soru2, Hidetoshi Tanihara2(1. Graduate School of Management, Globis University , 2. Globis Corporation)
[C-1-4-02]Japanese Retail Firms in Southeast Asia: A Capabilities Perspective
*NHUNG TRAN THI TUYET1, Yoshinori Hara2(1. Aichi Toho University, 2. Kyoto University)
[C-1-4-03]New Internal Marketing in a Diverse SocietyValue Co-Creation between Companies and Employees
*Tetsuo Kuboyama1(1. PGH Enterprise Co., Ltd.)
[C-1-4-04]Staff skills and delivery systems on customer service in business hotels
*Satoshi Shimada1, Eiko Hoshiyama2(1. Kyoto University, 2. SUPER HOTEL Co.,Ltd.)
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