The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
[C-1-1-04]Service tecology: a mathmatical model of value co-creation mechanism that encourages service excellence
*Tatsunori Hara1, Satoko Tsuru1, Seiichi Yasui1(1. The University of Tokyo)
Keywords:
Value co-creation,Service excellence,International standards,Co-creation environment,Service design
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