The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
[C-1-4-04]Staff skills and delivery systems on customer service in business hotels
*Satoshi Shimada1, Eiko Hoshiyama2(1. Kyoto University, 2. SUPER HOTEL Co.,Ltd.)
Keywords:
customer encounter,human resource,business hotel
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