The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
[P-1-04]The effect of self-efficacy improvement on the retention rate of delaying services.
*Satoru SHIGENO1, Takahiro Kaburagi1, Keisuke Ara1, Eiha Tou1, Hiromu Matsuura1, Yusuke Suzuki1, Minoru Matsui1, Jun Uchiyama1, Hiroshi Hashimoto1(1. AIIT)
Keywords:
Self-efficacy,Delay service values,Outcome expectations,Tai chi,Service engineering
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