The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
The 10th domestic Conference of Society for Serviceology
Mar 7 - Mar 9, 2022The University of Tokyo
[P-1-09]Analyzing Customer Experience from a Process Management Perspective
*David Marutschke1(1. Osaka University of Economics)
Keywords:
Customer Experience,Customer Journey,Touchpoints,Service Quality,Process Management
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