The 13th domestic Conference of Society for Serviceology
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Presentation Information

3:50 PM - 4:20 PM JST(6:50 AM - 7:20 AM UTC)

[2-F-4-2]Towards consumer participation and value co-creation in last-mile delivery

*Fan Wu1 (1. Ritsumeikan University)

Keywords:

Last-mile delivery,Consumer participation,Self-collection services,Innovative delivery options,Crowdsourcing

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