[2-C-4] 業界特化研究(1) | The 13th domestic Conference of Society for Serviceology

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Oral PresentationAcademic sessions

業界特化研究(1)

Wed. Mar 5, 2025 3:20 PM - 4:50 PM JST
Wed. Mar 5, 2025 6:20 AM - 7:50 AM UTC

Room C(H243)

3:20 PM - 3:50 PM JST(6:20 AM - 6:50 AM UTC)

[2-C-4-1]Solving the Shortage of Toilets in Tourist Areas: A Proposal for a Toilet-Sharing ServiceA Case Study on Tourist Traffic Flow and Convenience Store Toilet Availability in Kyoto

*Kento Yamamoto¹, Takeshi Takenaka^1,2 (1. Department of Business Administration, Graduate School of Management, Kyoto University, 2. National Institute of Advanced Industrial Science and Technology)

3:50 PM - 4:20 PM JST(6:50 AM - 7:20 AM UTC)

[2-C-4-2]B2C servitization typologies and processes

*Tamao Miura¹ (1. University of Marketing and Distribution Sciences)

4:20 PM - 4:50 PM JST(7:20 AM - 7:50 AM UTC)

[2-C-4-3]Issues and prospects of loyalty program as a strategic resourceAnalysis of previous research focusing on the value co-creation process in hotel services and future research agenda

*Michiko Honda¹ (1. The Institute of International Tourism & Hospitality Inc.)

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