D2. サービスプロセスと価値共創(3)

4:20 PM - 4:50 PM JST(7:20 AM - 7:50 AM UTC)

[1-D-5-01] Verification of the Antecedent Factors-Co-Creation Actions-Value Outcomes Model Perceived by B2B Field Service Providers

*Shizuka Tabara¹, Tingchang Liang², Akira Oyabu⁴, Jing Zhang³, Junichi Muramatsu⁵ (1. Ibaraki University, 2. Kanazawa Seiryo University, 3. Kanazawa University, 4. Kumamoto University, 5. Gifu Shotoku Gakuen University)

Keywords:

value co-creation,Logics,Frontline service employee

Password required to view

Registered participants will(would) receive password information on the morning of the first day of the convention (via e-mail).