The 14th domestic Conference of Society for Serviceology
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産学交流企画セッション：第3回「サービス現場の新たな課題と挑戦」

Tue. Mar 3, 2026 4:20 PM - 5:50 PM JST
Tue. Mar 3, 2026 7:20 AM - 8:50 AM UTC
Room C(711-Building7-1F)
4:20 PM - 5:50 PM JST(7:20 AM - 8:50 AM UTC)

[1-C-5-01]Changes in Service Value: A Case Study of ANA

*Junko Yazawa1 (1. ANA Strategic Research Institute Co., Ltd.)
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