[2-B-1] B1. 変革とイノベーション(1) | The 14th domestic Conference of Society for Serviceology

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Oral PresentationAcademic sessions

B1. 変革とイノベーション(1)

Wed. Mar 4, 2026 9:00 AM - 10:30 AM JST
Wed. Mar 4, 2026 12:00 AM - 1:30 AM UTC

Room B(701-Building7-B1)

9:00 AM - 9:30 AM JST(12:00 AM - 12:30 AM UTC)

[2-B-1-01]Service offered by Personal AI Agents and Cognitive Offloading

*Keiko Toya², Koiti Hasida⁴, Kie Sanada³, Shintaro TANNO Tanno¹ (1. Servitizing Excellence Inc., 2. Meiji University, 3. Ritsumeikan Asia Pacific University, 4. RIKEN)

9:30 AM - 10:00 AM JST(12:30 AM - 1:00 AM UTC)

[2-B-1-02]Frontline Employees as Transformative Service MediatorsExploring Roles, Motivations, and Barriers in Service Encounters with Vulnerable Consumers

*Linghan Zhang^1,3, Jing Zhang^2,3 (1. College of Transdisciplinary Sciences for Innovation, Kanazawa University, 2. College of Human and Social Sciences, Kanazawa University, 3. Frontier Institute of Tourism Sciences, Kanazawa University)

10:00 AM - 10:30 AM JST(1:00 AM - 1:30 AM UTC)

[2-B-1-03]A Study on the Design of Reward Schemes in Innovation Contests Considering Market Demand

*Yutaro Shiraishi¹, Sangjic Lee², Kohei Nishiyama¹, Nariaki NIshino¹ (1. The University of Tokyo, 2. Nihon University)

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