The 20th Spring Annual Meeting of Japan Society of Kansei Engineering
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Presentation Information

3:00 PM - 3:20 PM JST(6:00 AM - 6:20 AM UTC)

[3C02-02]The impact of visual elements in AI chatbots on consumer satisfactionExtension of insights from human responses to AI responses based on the SERVQUAL model

*Masaki Koizumi1, Takumi Kato2, Kazuhiko Tsuda3 (1. NEC Corporation, 2. Meiji University, 3. University of Tsukuba)

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