[2-B-5] D2. サービスプロセスと価値共創(8) | The 14th domestic Conference of Society for Serviceology

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Oral PresentationAcademic sessions

D2. サービスプロセスと価値共創(8)

Wed. Mar 4, 2026 4:30 PM - 6:00 PM JST
Wed. Mar 4, 2026 7:30 AM - 9:00 AM UTC

Room B(701-Building7-B1)

座長：庄司真人

4:30 PM - 5:00 PM JST(7:30 AM - 8:00 AM UTC)

[2-B-5-01]Customer Readiness in Service Co-creationA Conceptual Model and Preliminary Study on the Development of the Customer Co-creation Readiness (CCCR) Scale

*Hikaru Goto¹ (1. Osaka University of Economics and Law)

5:00 PM - 5:30 PM JST(8:00 AM - 8:30 AM UTC)

[2-B-5-02]Effects of Service Presentation using Robot-Avatar Collaboration in Restaurants

*Keisuke Watanabe¹, Yukihiro Ichida², Hikari Kedo², Shota Mizuno¹ (1. Graduate School of Region-Centric Informatics, The University of Fukuchiyama, 2. Department of Informatics, Faculty of Informatics, The University of Fukuchiyama)

5:30 PM - 6:00 PM JST(8:30 AM - 9:00 AM UTC)

[2-B-5-03]The Impact of a Community-Led Health Promotion Event Organized by the Sole Medical Institution in the Region:
A Value Co-Creation Analysis of the Tsunan Town Health Fair

*Kotaro Senju¹, Chihiro Sato² (1. Tsunan Municipal Tsunan Hospital, 2. Keio University Graduate School of Media Design)

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