[22208-10] Session B3

4:40 PM - 5:00 PM JST(7:40 AM - 8:00 AM UTC)

[22208-10-01] AI Roles for Service Quality Innovations

*GYE SOO KIM¹ (1. Semyung University (Korea))

Keywords:

Artificial intelligence (AI),Service Quality Innovation,Customer Experiences,SEM(Structural Equation Model)