[22601-04] Session F1

1:50 PM - 2:10 PM JST(4:50 AM - 5:10 AM UTC)

[22601-04-02] TQM in SMEs: A Case Study from Bangladesh

*Abu Saleh Md. Sohel-Uz-Zaman¹, Ahmed Imran Kabir² (1. United International University (Bangladesh), 2. United International University (Bangladesh))

Keywords:

Total Quality Management (TQM),Customer Satisfaction,Small and Medium Sized Enterprises (SMEs),Business Development,Quality Improvement