[1A] (06) Educational methods and systems in an era of diversification-II

11:45 AM - 12:00 PM JST(2:45 AM - 3:00 AM UTC)

[1A10] Practice and Evaluation of an Engineering Laboratory Management Model Aimed at Improving Results and Satisfaction through Customer Satisfaction Analysis

○Mayumi Kawase¹, Michio UNEDA² (1. Gifu University, 2. Gifu University)

Keywords:

Engineering Laboratory Management,Learning Satisfaction,Motivation,Self-Assessment,CS Matrix Analysis

This study applied Customer Satisfaction (CS) analysis to visualize student satisfaction with laboratory management by assessing research outcomes, processes, and motivation among six fourth-year engineering students, and identified key areas for improvement.