Presentation Information
[2-B-1-2]A clinical study on the problems and value of emotional laborBased on a review and interviews with practitioners in the hospitality industry
*Michiko Honda1 (1. The Institute of International Tourism & Hospitality Inc.)
Keywords:
Service Capabilities,Emotional Labor,Value Co-Creation,Resource-Based View,Hospitality Industry
Password required to view
Registered participants will(would) receive password information on the morning of the first day of the convention (via e-mail).