The 13th domestic Conference of Society for Serviceology
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Organized SessionAcademic sessions

OS(2) サービス・ケイパビリティと感情労働

Wed. Mar 5, 2025 9:10 AM - 10:40 AM JST
Wed. Mar 5, 2025 12:10 AM - 1:40 AM UTC
Room B(H244)
9:10 AM - 9:28 AM JST(12:10 AM - 12:28 AM UTC)

[2-B-1-1]Approaching Emotional Labor Issues through Service Capability

*Yoshinori Hara1 (1. Faculty of Data Science, Osaka Seikei University)
9:28 AM - 9:46 AM JST(12:28 AM - 12:46 AM UTC)

[2-B-1-2]A clinical study on the problems and value of emotional laborBased on a review and interviews with practitioners in the hospitality industry

*Michiko Honda1 (1. The Institute of International Tourism & Hospitality Inc.)
9:46 AM - 10:04 AM JST(12:46 AM - 1:04 AM UTC)

[2-B-1-3]Emotional Labor Today: Emotional Labor in Nursing and Caregiving

*NOBUHITO ISHIKAWA1 (1. Osaka Seikei University)
10:04 AM - 10:22 AM JST(1:04 AM - 1:22 AM UTC)

[2-B-1-4]Approaches to emotional labor based on a literature review of technology and emotions in service research

*Hisashi Masuda1 (1. Kyoto University of Foreign Studies)
10:22 AM - 10:40 AM JST(1:22 AM - 1:40 AM UTC)

[2-B-1-5]Research survey for the relationship with emotional labor and service capability

*Takashi Tsutsumi1, Satoshi Shimada2 (1. GLOBIS UNIVERSITY, 2. Ritsumeikan University)
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