The 13th domestic Conference of Society for Serviceology
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Presentation Information

9:10 AM - 9:40 AM JST(12:10 AM - 12:40 AM UTC)

[2-C-1-1]How manuals and proficient, adaptive, and proactive behaviors interact to influence the effectiveness of routines: A case study of home visiting rehabilitation services using fsQCA

*Kohei Funasaki1, Ryuichiro Kikuchi2, Yoshinori Doi2, Yuki Handa1 (1. Japan Productivity Center, 2. General Rehabilitation Laboratory Corp.)

Keywords:

Routine dynamics,Value co-creation routine,Employee performance

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