[2-C-1] サービスの管理と改善(2) | The 13th domestic Conference of Society for Serviceology

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Oral PresentationAcademic sessions

サービスの管理と改善(2)

Wed. Mar 5, 2025 9:10 AM - 10:40 AM JST
Wed. Mar 5, 2025 12:10 AM - 1:40 AM UTC

Room C(H243)

9:10 AM - 9:40 AM JST(12:10 AM - 12:40 AM UTC)

[2-C-1-1]How manuals and proficient, adaptive, and proactive behaviors interact to influence the effectiveness of routines: A case study of home visiting rehabilitation services using fsQCA

*Kohei Funasaki¹, Ryuichiro Kikuchi², Yoshinori Doi², Yuki Handa¹ (1. Japan Productivity Center, 2. General Rehabilitation Laboratory Corp.)

9:40 AM - 10:10 AM JST(12:40 AM - 1:10 AM UTC)

[2-C-1-2]Development of Individual Customer Service Skills Scale and Its Application to Flight Attendants' Situational Judgment Training

*Haruku Nagai¹, Tatsunori Hara¹, Jun Ota¹, Ho Bach^2,1, Keiko Aoyama³, Koji Tada³ (1. University of Tokyo, 2. National Institute of Advanced Industrial Science and Technology, 3. ANA Strategic Research Institute Co.,Ltd)

10:10 AM - 10:40 AM JST(1:10 AM - 1:40 AM UTC)

[2-C-1-3]Acceptability of Technology for the Introduction of Monitoring Systems in the Nursing Care Services Sector

*Ayano Yoshida Yoshida¹, Hiroyasu Miwa², Kentaro Watanabe², Tomomi Nonaka¹ (1. Waseda University, 2. National Institute of Advanced Industrial Science and Technology)

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