Presentation Information
[2-C-1-2]Development of Individual Customer Service Skills Scale and Its Application to Flight Attendants' Situational Judgment Training
*Haruku Nagai1, Tatsunori Hara1, Jun Ota1, Ho Bach2,1, Keiko Aoyama3, Koji Tada3 (1. University of Tokyo, 2. National Institute of Advanced Industrial Science and Technology, 3. ANA Strategic Research Institute Co.,Ltd)
Keywords:
Employee development,Service Excellence,Structural Equation Modeling,LLM-as-a-judge
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