サービスのデザインと開発(1)

10:10 AM - 10:40 AM JST(1:10 AM - 1:40 AM UTC)

[2-E-1-3] The Impact of Voice and Appearance Compatibility on the Number of Questions and Conversation Duration in Remote Customer Service

*Keisuke Watanabe¹, Mizuno Shota¹, Yoshinobu Yamamoto^1,2 (1. The University of Fukuchiyama , graduate school, 2. The University of Fukuchiyama)

Keywords:

remote customer service system,voice and appearance consistency,customer behavior analysis

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