The 13th domestic Conference of Society for Serviceology
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Presentation Information

4:20 PM - 4:50 PM JST(7:20 AM - 7:50 AM UTC)

[2-E-4-3]Service Design Practice using Customer Journey Map: Case Study toward a Physician’s Work Style Reforms

*Kei Shibuya1, Ryo ishii2, Shogo Shigeta3, Tasuku Kitade1, masanori Tujikawa1, Masahiro Kubo1, Yukio Katori2, Muneaki Shimada3, Atsuhiro Nakagawa4 (1. NEC Biometrics Research Laboratories, 2. Department of Otolaryngology - Head and Neck Surgery, Tohoku University Graduate School of Medicine, 3. Department of Obstetrics and Gynecology, Tohoku University Graduate School of Medicine, 4. Clinical Research, Innovation and Education Center, Tohoku University Hospital)

Keywords:

Customer Journey Map,Service Design Practice,Hospital DX,Generative AI,Physician's work style reforms

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