[1-A-3-1]Keynote Speech
*Akira Kawamura1(1. Ryohin Keikaku Co.,Ltd.)
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2018 - 2025
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| Year : | 2018 - 2025 |
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[1-A-4-1]Remarks from a guest
*Mineko Ota1(1. Service Affairs Policy Division, METI(Ministry of Economy, Trade and Industry))
[1-A-6-1]New Issues and Challenges in the Service Field: Future of Industry-Government-Academia Collaboration
[2-A-3-1]A Roadmap of Serviceology : Serviceology in the past decade and in the next decade
[3-A-2-1]Keynote speech
*Norihiro Nishimura1(1. Mie University)
[1A-0930-1add]Opening remark
[1-A-2-1]Events(1)
[1-L-1]Luncheon meeting for organization members
[2-L-1]Luncheon meeting of wakate-no-kai
[1-B-6-1]Transition of the “Product Concept” to a Circular EconomyFrom Product Packaging to Product Passport
*kazuhiko Mori1(1. Kyoto univaesity of advanced Science)
[1-B-6-2]Agricultural service model for symbiosis between human and natureCase analysis of urban agriculture practicing agroecology
*Toru Tsurukawa1, Kunio Shirahada1(1. Japan Advanced Institute of Science and Technology)
[1-B-6-3]Challenges and Prospects for Software Development in the Carbon-Neutral Era: Workshop Report
*Mari Inoki1(1. Kogakuin Univ.)
[1-B-6-4]Mitsubishi Heavy Industries SDG's initiatives
*Masanori Fujioka1(1. Mitsubishi Heavy Industries)
[2-B-1-1]Approaching Emotional Labor Issues through Service Capability
*Yoshinori Hara1(1. Faculty of Data Science, Osaka Seikei University)
[2-B-1-2]A clinical study on the problems and value of emotional laborBased on a review and interviews with practitioners in the hospitality industry
*Michiko Honda1(1. The Institute of International Tourism & Hospitality Inc.)
[2-B-1-3]Emotional Labor Today: Emotional Labor in Nursing and Caregiving
*NOBUHITO ISHIKAWA1(1. Osaka Seikei University)
[2-B-1-4]Approaches to emotional labor based on a literature review of technology and emotions in service research
*Hisashi Masuda1(1. Kyoto University of Foreign Studies)
[2-B-1-5]Research survey for the relationship with emotional labor and service capability
*Takashi Tsutsumi1, Satoshi Shimada2(1. GLOBIS UNIVERSITY, 2. Ritsumeikan University)
[2-B-2-1]Revitalization of Local Communities through NFT Coupon Exchange and DAO Platform
*Shigeru Hosono1, Hiromi Kodama1, Shunya Yamamoto1, Takumi Takahashi1, Rammaru Shiroishi1, Yuki Yasuno1(1. Tokyo University of Technology)
[2-B-2-2]Advancing Learning and Growth in Care Workplaces through AI SupportThree-Month Transformation through the Establishment of Purpose-Driven Practices and Measurement
*Naoki Mitsugi1(1. Japan Advanced Institute of Science and Technology)
[2-B-2-3]Inter-company human resource integration and value maximization for project human resource acquisitionDiversity of Japanese employment environment and project human resource management
*Kentaro Umeda
[2-B-2-4]University students' creative ideas for local services to revitalize hot spring resort areas
*Shunichiro Morishita1(1. Tohoku Gakuin Univ.)
[2-B-2-5]Leveraging the Wisdom of Knowledge Brokers: Driving Service Value Creation through Inter-industry Knowledge TransferBridging the Gap: Knowledge Transfer between Digital Transformation Advisory Services and Care Services - A Case Study
*Tetsuya Muramoto1,2(1. Muramoto Advisory LLC, 2. L'arche Kananoie Social Welfare Corporation)
[2-B-4-1]Approarches to Servicelogy
*Junichi Muramatsu1, Yutaro Nemoto 2, Hisashi Masuda3, Bach Ho4(1. Gifu Shotoku Gakuen University, 2. Yokohama City University, 3. Kyoto University of Foreign Studies, 4. National Institute of Advanced Industrial Science and Technology)
[2-B-5-1]Development of Service Ecosystems and Sense of Place in Regional Revitalization: A Case Study of the Setouchi Region
*LINYUAN CUI1(1. Ph.D. Student, Graduate School of Business Administration, Ritsumeikan University)
[2-B-5-2]The Ripple Effect of SDL: A 20-Year Journey
*takamichi Inoue1(1. Meiji University)
[2-B-5-3]Discussion: The possibility of Service-Dominant Logic
*Masato Shoji1, Takamichi Inoue2, Noriaki Saito1, Susumu Maeda3(1. Takachiho University, 2. Meiji University, 3. Management Core Maeda)
[3-B-1-1]The current situation of manufacturing site and its issue
*Noriko Kataoka1(1. Omron Corporation)
[3-B-1-2]The Necessity of Examining Employee Engagement from a Service-Oriented Perspective
*Keiko Toya1(1. Meiji University)
[3-B-1-3]The background of development of employee engagement visualizing service and its pritical use
*Shigeru Matsui1(1. Omron Corporation)
[3-B-1-4]A Study on the Relationship Between Co-Creation Value in Company-Employee Interactions and Employees Engagement
*Shintaro Tanno1(1. Servitizing Excellence)
[3-B-1-5]Service Prospects and Its Contribution to the Future of Manufacturing
*Natsuho Sasada1(1. OMRON Corporation)
[3-B-3-1]Assessment and utilization of intelligence and well-being using Brain Healthcare Quotient
*Keisuke Kokubun1, Yoshinori Yamakawa1,2,3,4(1. Kyoto University, 2. Institute of Science Tokyo, 3. Brain Impact, 4. Kobe University)
[3-B-3-2]Development of BHQ estimation algorithm using facial expression analysis technology and efforts to make local residents want to know their own brain health status
*Yoshihiko Namba1, Kazunori Takada1, Keiko Abe1, Toshiki Sawaki1(1. Panasonic Holdings Corporation)
[3-B-3-3]Study on compatibility between work motivation improvement and brain health promotion
*Tomoki Nishigaki1, Tadashi Yamada2, Tomoaki Ichimori3, Takashi Mizukawa3(1. Graduate School of Engineering Kyoto Univ., 2. Graduate School of Management Kyoto Univ. (concurrently Engineering), 3. NiX JAPAN Co., Ltd.)
[3-B-3-4]Innovations and Social Implementation by BHQ×DeepTech for Dementia Prevention: Efforts in Technology Development and Information Dissemination
*Maya Okamoto1(1. Nocturne Capital)
[3-B-3-5]Enhancing service research through BHQ prediction in natural behaviour
*Yoshinori Yamakawa1,2,4, Nobutada Fujii2, Watanabe Shunsuke2, Ayako Katano2, Masahito Kawamori3, Hideo Shimazu3, Hiroshi Yasuda3(1. Kyoto University, 2. Kobe University, 3. BHQ Corp., 4. Brain ImPACT)
[1-C-6-1]A Comparative Study of the Personalization Effects of Information Delivery in Tourism Video Promotions Utilizing Digital Avatars between Japan and the United States
*Hisashi Masuda1, Kenta Ichii2, Yin Jou Huang3(1. Kyoto University of Foreign Studies, 2. FunMake, 3. Kyoto University)
[1-C-6-2]Simulation-Based Economic and Environmental Assessment of a Circular Economy-Oriented Used PC Rental Business
*Yudai Tsurusaki1, Yongsil Hwangbo2, Shinichiro Matsushima2, Koji Kimita1(1. The University of Tokyo, 2. SS Market Co., Ltd.)
[1-C-6-3]Evaluating Vehicle Behavior Under Disaster ConditionsA Multi-Agent Simulation Using Real-World Big Data
*Uta Sato1, Zeyu Zhou1, Mizuki Kobayashi1, Masanori Fujita2, Nariaki Nishino1(1. The University of Tokyo, 2. Ritsumeikan Asia Pacific University)
[1-D-6-1]Resource integration regarding the use of regional resources and boundary transformation seen therein
*Yasunori Yasunori Miyawaki1(1. Okayama University of Science)
[1-D-6-2]Enhancing the Inclusivity of a Shimin Gallery: A Community Participation Model for Co-Creation Art by Individuals with Intellectual Disabilities and General Visitors
*SIFAN CHEN1, Qianrong Fu1, CHIHIRO SATO1(1. Keio Graduate School of Media Design)
[1-D-6-3]Value Co-Creation Efforts in Resident-Participation Activities by Local NPOs: A Case Study of Community Cat Protection Activities in the Tama Area of Tokyo
*YU LIU1, Chihiro Sato1(1. Keio University Graduate School of Media Design)
[2-C-1-1]How manuals and proficient, adaptive, and proactive behaviors interact to influence the effectiveness of routines: A case study of home visiting rehabilitation services using fsQCA
*Kohei Funasaki1, Ryuichiro Kikuchi2, Yoshinori Doi2, Yuki Handa1(1. Japan Productivity Center, 2. General Rehabilitation Laboratory Corp.)
[2-C-1-2]Development of Individual Customer Service Skills Scale and Its Application to Flight Attendants' Situational Judgment Training
*Haruku Nagai1, Tatsunori Hara1, Jun Ota1, Ho Bach2,1, Keiko Aoyama3, Koji Tada3(1. University of Tokyo, 2. National Institute of Advanced Industrial Science and Technology, 3. ANA Strategic Research Institute Co.,Ltd)
[2-C-1-3]Acceptability of Technology for the Introduction of Monitoring Systems in the Nursing Care Services Sector
*Ayano Yoshida Yoshida1, Hiroyasu Miwa2, Kentaro Watanabe2, Tomomi Nonaka1(1. Waseda University, 2. National Institute of Advanced Industrial Science and Technology)
[2-C-2-1]Foreign Expansion of Service OperationLocal Adaptation Process of Japanese Automobile Dealer in Malaysia
*GO Urata1(1. Kwansei Gakuin University)
[2-C-2-2]Employee Decision-Making in Service Improvement Through Customer Feedback: An Economic Experiment Based on the Multi-Armed Bandit Problem
*Hiroki Takahashi1(1. University of Tsukuba)
[2-C-4-1]Solving the Shortage of Toilets in Tourist Areas: A Proposal for a Toilet-Sharing ServiceA Case Study on Tourist Traffic Flow and Convenience Store Toilet Availability in Kyoto
*Kento Yamamoto1, Takeshi Takenaka1,2(1. Department of Business Administration, Graduate School of Management, Kyoto University, 2. National Institute of Advanced Industrial Science and Technology)
[2-C-4-2]B2C servitization typologies and processes
*Tamao Miura1(1. University of Marketing and Distribution Sciences)
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