ANQ Congress Yokohama 2024
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Session Details

Customer Satisfaction/ Brand Management

[32504-06]Session E5

Thu. Sep 19, 2024 10:50 AM - 11:50 AM JST
Thu. Sep 19, 2024 1:50 AM - 2:50 AM UTC
Room E(12-102)
10:50 AM - 11:10 AM JST(1:50 AM - 2:10 AM UTC)

[32504-06-01]Consideration of Differences in Kansei Quality Evaluation of Personal Watercraft by Experimental Environment and User Attributes

*Takatsu Makoto1, Kajihara Chisato1, Inoue Kaori2 (1. Shizuoka University, 2. Shizuoka University, 3. Yamaha Motor Co., Ltd.)
11:10 AM - 11:30 AM JST(2:10 AM - 2:30 AM UTC)

[32504-06-02]A study for the role of environmental corporate social responsibility in building customer loyalty intentions in the airline service industry: a bilateral comparison

*Takeuchi Kumi1, Yang Tianxiang1, Suzuki Hideo1 (1. Keio University, 2. Keio University, 3. Keio University)
11:30 AM - 11:50 AM JST(2:30 AM - 2:50 AM UTC)

[32504-06-03]Improving Usability through the Lead User Method: A Case Study of Innerwear

*Yamamoto Yuta1, Yang Tianxiang2, Suzuki Hideo2 (1. Keio University, 2. Keio University, 3. Keio University)
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